Returns & Refunds

Important Updates: Capital Works and Covid-19

Turner Contemporary is closed to the public from Monday 7 September, while we undergo capital works. You can read more about the work itself hereOur online shop will remain open throughout this time. You can see up to date delivery information here.

If you have any queries relating to the online shop, please contact us via [email protected].

Updated on 02/10/2020 

Refunds & Returns

Please contact us if you are unhappy with any of your items. We will be happy to provide a full refund, exchange or replace any items, excluding pierced earrings and bespoke framing, within 14 days of delivery. Unwanted items must be returned in pristine and unused condition, including packaging and tags.

To return an item, please contact us on [email protected] or call us on 01843 233 016.

Refunds to the payment details used at purchase will be issued within 1-2 weeks, it may take up to three working days for the payment to show up in your account.

Damaged or Incorrect Orders

It is possible that items may be damaged whilst in transit, or that an error may have been made during the packing of your order.

Should you find a problem with your order upon its arrival, please contact us within 48 hours of delivery on [email protected] providing images of product damage and packaging or call us on 01843 233 016.


We are unable to refund, replace or exchange the following items unless they are faulty: Pierced Earrings Bespoke framing Cancellations

To cancel an order you have placed, please contact us via [email protected] or on 01843 233 016.

Terms of Purchase

Our Terms of Purchase is available to view online here.

Contact Us

By email: [email protected]

By phone: +44 (0) 1843 233 016