Delivery Information

Important Update: COVID-19

Turner Contemporary re-opened to the public on 22nd July, and our online shop is back open too!

Because of the gallery’s reduced opening hours, the following delivery guidelines will remain in place until further notice:

Order Delivery

Please bear with us as it may take longer than usual to process your order.

Orders will not be dispatched between Sunday and Tuesday, as the gallery will be closed. All orders placed in this time will be dispatched on the following Wednesday and will be delivered within 7 days.

See below for national and international delivery rates.

Click & Collect

Click & Collect orders can only be collected from the gallery between 10am-1pm and 2pm-4:30pm, Wednesday to Sunday. 

When collecting your order:

  • You should speak with a member of staff upon arrival, who will direct you to the designated order collection point.
  • You should come alone to collect your purchase.
  • You must wear a mask to enter the gallery building. A mask will be provided should you not have one.
  • You will not be able to access the rest of the gallery or exhibitions without also pre-booking.
  • If you are sick or fall into a vulnerable group, please postpone your collection. We are happy to hold your order for as long as is required.

    Keeping You Safe Whilst You Shop With Us

    Both our gallery and online shops are now open again. Throughout the gallery will be operating with a one-way system in place. Only contactless payments will be accepted at this time. 

    All Turner Contemporary staff, including those in working in the gallery shop or those fulfilling online orders, are provided with PPE and safety measures are in place to ensure the wellbeing of visitors, staff and  customers. You can read more about what measures we’ve put in place here.

    Contact Us

    If you have any queries relating to the online shop, please contact us via [email protected]. For any other queries, contact us via [email protected] or give us a call on 01843 233 000.

    Information updated on 17/07/20

     

     

    Jump to:

    UK Delivery

    Europe Delivery

    International Delivery

    Click & Collect

    Terms of Purchase

    Contact Us

    Delivery Rates

    Please note: from July 22nd until further notice, no orders will be dispatched from Sunday to Tuesday. All orders placed in this time will be dispatched on the following Wednesday. Orders will be delivered within 7 days.

    United Kingdom

    UK Standard - £5.95

    Free UK Shipping when you spend £50+

    Europe

    Europe (Tracked) - £14.95

    Free European Shipping when you spend £75+

    Please note: the customer is responsible for any customs duties and taxes that may be applied to your order. Once a European order has been dispatched, it cannot be cancelled.

    International: USA & Canada

    Standard (Tracked) - £19.95

    Free International Shipping when you spend £150+

    Please note: the customer is responsible for any customs duties and taxes that may be applied to your order. Once an international order has been dispatched, it cannot be cancelled.

    Unfortunately, we do not currently offer shipping rates outside of these zones. Please do contact us if you'd like a quote for delivery to an address outside of these zones.

    Click & Collect

    Pick up your order when you visit Turner Contemporary, Margate by selecting Click & Collect at checkout. 

    Please note: from July 22nd, Click & Collect orders can only be collected upon booked entry to the gallery. 

    Click & Collect orders can currently only be collected from the gallery between 10am-1pm and 2pm-4:30pm, Wednesday to Sunday. 

    When collecting your order:

    • You should speak with a member of staff upon arrival, who will direct you to the designated order collection point.
    • You should come alone to collect your purchase.
    • You must wear a mask to enter the gallery building. A mask will be provided should you not have one.
    • You will not be able to access the rest of the gallery or exhibitions without also pre-booking.
    • If you are sick or fall into a vulnerable group, please postpone your collection. We are happy to hold your order for as long as is required.

    Framed prints and framed limited editions are available for Click & Collect only. Please get in touch if you'd like to arrange delivery of a framed print or edition.

    Terms of Purchase

    Our Terms of Purchase is available to view online here.

    Contact Us

    By email: [email protected]

    By phone: +44 (0) 1843 233 030