Delivery & Returns

 

Delivery

We aim to deliver shop products within the UK in 3-5 working days.

All standard UK deliveries - £5.95. Orders totaling £50+ will receive free shipping.

Framed prints and framed limited editions are for in store collection only.

You can opt to pick up your order in person from the shop counter by selecting 'Pick up in-store' at checkout.

We offer shipping to Europe at a flat rate of £20.

 

Refunds & returns

Please contact us if you are unhappy with any of your items. We will be happy to provide a full refund, exchange or replace any items, excluding pierced earrings and bespoke framing, within 14 days of delivery.

Unwanted items must be returned in pristine and unused condition, including packaging and tags.

To return an item please contact Turner Contemporary retail team.

Refunds to the payment details used at purchase will be issued within 1-2 weeks, it may take up to three working days for the payment to show up in your account.

 

Exempt

We are unable to refund, replace or exchange the following items unless they are faulty:

Pierced Earrings

Bespoke framing

  

Terms of purchase

Our Terms of Purchase is available to view on the website under Shopping with us.

 

Cancellation

To cancel an order please contact the retail team.

 

Contact us

By email: shop@turnercontemporary.org

By phone: +44 (0) 1843 233 016

(Monday – Friday, 9am – 5pm)