Delivery Information

Important Update: COVID-19

Turner Contemporary is closed until further notice to ensure the wellbeing of our staff and visitors. Our online shop remains open for browsing only.

To be the first to know when the shop re-opens, sign up to our newsletter here. You'll also get 15% off your first order! 

Read the full update from Turner Contemporary here.

If you have any queries relating to the online shop, please contact us via [email protected]. For any other queries, contact us via [email protected].

 

 

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Delivery 

United Kingdom

UK Standard - £5.95

Free UK Shipping when you spend £50+

 

Europe

Europe Tracked - £14.95

Free European Shipping when you spend £75+

Please note: the customer is responsible for any customs duties and taxes that may be applied to your order. Once a European order has been dispatched, it cannot be cancelled.

 

USA & Canada

Standard Tracked - £19.95

Free International Shipping when you spend £150+

Please note: the customer is responsible for any customs duties and taxes that may be applied to your order. Once an international order has been dispatched, it cannot be cancelled.

Unfortunately, we do not currently offer shipping rates outside of these zones. Please do contact us if you'd like a quote for delivery to an address outside of these zones.

 

Click & Collect

Pick up your order from Turner Contemporary, Margate by selecting Click & Collect at checkout.

Framed prints and framed limited editions are for in store collection only.

 

Refunds & Returns

Please contact us if you are unhappy with any of your items. We will be happy to provide a full refund, exchange or replace any items, excluding pierced earrings and bespoke framing, within 14 days of delivery. Unwanted items must be returned in pristine and unused condition, including packaging and tags.

To return an item, please contact us on [email protected] or call us on 01843 233 030.

Refunds to the payment details used at purchase will be issued within 1-2 weeks, it may take up to three working days for the payment to show up in your account.

 

Damaged or Incorrect Orders

It is possible that items may be damaged whilst in transit, or that an error may have been made during the packing of your order.

Should you find a problem with your order upon its arrival, please contact us on [email protected] or call us on 01843 233 030.

 

Ticket Purchases

If you have purchased tickets to an event, your order confirmation email will act as your ticket.

If you do not receive an email or if you have any other questions, please contact us on [email protected] or call us on 01843 233 030.

 

Exemptions

We are unable to refund, replace or exchange the following items unless they are faulty: Pierced Earrings Bespoke framing Cancellations

To cancel an order you have placed, please contact us via [email protected] or on 01843 233 030.

 

Terms of Purchase

Our Terms of Purchase is available to view online here.

 

Contact Us

By email: [email protected]

By phone: +44 (0) 1843 233 030 (Monday – Friday, 9am – 5pm)