Delivery & Returns

Delivery within the United Kingdom

UK Non-Tracked (3-5 working days) - £4.95

UK Standard (1-2 working days) - £6.95

Free UK Shipping when you spend £50+

European Delivery

Europe Non-Tracked (3-5 days) - £9.95

Europe Tracked (3-4 days) - £14.95

Free European Shipping when you spend £50+

Please note: the customer is responsible for any customs duties and taxes that may be applied to your order. Once a European order has been dispatched, it cannot be cancelled.

International Delivery

We aim to deliver internationally in 2-3 working days.

Standard Tracked - £19.95

Free International Shipping when you spend £75+

Please note: the customer is responsible for any customs duties and taxes that may be applied to your order. Once an international order has been dispatched, it cannot be cancelled.

Click & Collect

Pick up your order from Turner Contemporary, Margate by selecting Click & Collect at checkout.

Framed prints and framed limited editions are for in store collection only.

Refunds & Returns

Please contact us if you are unhappy with any of your items. We will be happy to provide a full refund, exchange or replace any items, excluding pierced earrings and bespoke framing, within 14 days of delivery.

Unwanted items must be returned in pristine and unused condition, including packaging and tags.

To return an item, please contact us on shop@turnercontemporary.org or call us on 01843 233 030.

Refunds to the payment details used at purchase will be issued within 1-2 weeks, it may take up to three working days for the payment to show up in your account.

Damaged or Incorrect Orders

It is possible that items may be damaged whilst in transit, or that an error may have been made during the packing of your order. Should you find a problem with your order upon its arrival, please contact us on shop@turnercontemporary.org or call us on 01843 233 030.

Ticket Purchases

If you have purchased tickets to an event, they will be emailed to you as a PDF. If you do not receive your tickets or have any other questions, please contact us on shop@turnercontemporary.org or call us on 01843 233 030.

Exemptions

We are unable to refund, replace or exchange the following items unless they are faulty:

Pierced Earrings

Bespoke framing

Cancellation

To cancel an order you have placed, please contact us via shop@turnercontemporary.org or on 01843 233 030.

Terms of Purchase

Our Terms of Purchase is available to view online here.

Contact us

By email: shop@turnercontemporary.org

By phone: +44 (0) 1843 233 023

(Monday – Friday, 9am – 5pm)