Delivery & Returns

 

Orders placed after 12pm will be dispatched the next working day. 

Delivery:

United Kingdom

 UK Standard (2-3 working days) - £5.95

Free UK Shipping when you spend £50+

Europe

Europe Tracked (3-4 days) - £14.95

Free European Shipping when you spend £75+

Please note: the customer is responsible for any customs duties and taxes that may be applied to your order. Once a European order has been dispatched, it cannot be cancelled.

USA & Canada

We aim to deliver internationally in 3-5 working days.

Standard Tracked - £19.95

Free International Shipping when you spend £150+

Please note: the customer is responsible for any customs duties and taxes that may be applied to your order. Once an international order has been dispatched, it cannot be cancelled.

Unfortunately, we do not currently offer shipping rates outside of these zones. Please do contact us if you'd like a quote for delivery to an address outside of these zones.

 

 

Click & Collect:

Pick up your order from Turner Contemporary, Margate by selecting Click & Collect at checkout.

Framed prints and framed limited editions are for in store collection only.

Please note: Click & Collect orders will be unavailable for collection until Tuesday 4th February, as Turner Contemporary is closed to the public between 13th January and 4th February.

 

Refunds & Returns:

Please contact us if you are unhappy with any of your items. We will be happy to provide a full refund, exchange or replace any items, excluding pierced earrings and bespoke framing, within 14 days of delivery.

Unwanted items must be returned in pristine and unused condition, including packaging and tags.

To return an item, please contact us on [email protected] or call us on 01843 233 030.

Refunds to the payment details used at purchase will be issued within 1-2 weeks, it may take up to three working days for the payment to show up in your account.

 

Damaged or Incorrect Orders:

It is possible that items may be damaged whilst in transit, or that an error may have been made during the packing of your order. Should you find a problem with your order upon its arrival, please contact us on [email protected] or call us on 01843 233 030.

 

Ticket Purchases:

If you have purchased tickets to an event, your order confirmation email will act as your ticket. If you do not receive an email or if you have any other questions, please contact us on [email protected] or call us on 01843 233 030.

 

Exemptions:

We are unable to refund, replace or exchange the following items unless they are faulty:

Pierced Earrings

Bespoke framing

 

Cancellation:

To cancel an order you have placed, please contact us via [email protected] or on 01843 233 030.

 

Terms of Purchase:

Our Terms of Purchase is available to view online here.

 

Contact us:

By email: [email protected]

By phone: +44 (0) 1843 233 030

(Monday – Friday, 9am – 5pm)